Refund & Return
At SAB.E, we recognize that our customers form the core of our enterprise. Our objective is to ensure every customer enjoys a positive interaction with us. We take immense pride in the excellence of our offerings and the calibre of service we extend. To ensure a seamless shopping journey, we recommend acquainting yourself with our Shipping Policy before confirming an order. We firmly believe that transparency underpins trust-building with our valued customers, and we are committed to ensuring your complete comprehension of our shipping terms.
- We aim to fulfill orders on the same day during most weekdays, except holidays. Orders placed on Friday night, Saturday, or Sunday will be shipped on Monday.
- Our discreet packaging ensures that your orders are shipped discreetly and with temperature optimization.
- Presently, we do provide international shipping services with extra charges.
- If your order arrives damaged, broken, disfigured, or melted upon delivery, please contact us. We are committed to providing a full refund or return with reasonable proof.
- For cancellations, please send an email before your order leaves our fulfillment centre.
- In case your package is marked as delivered but cannot be located, kindly contact the courier service with your tracking number.
- Please be aware that SAB.E cannot be held responsible for lost or stolen packages once they are in the carrier's possession.
- During times of high order volume, please expect possible delivery delays. If items arrive significantly later than expected, you may qualify for a partial refund unless notice of delay and cancellation options are provided.